Disclaimer | FAQs
DISCLAIMER
All our perfume oils and fragrances are NOT to be confused with the original designer brands mentioned in the description. Regenerations Wholesale LLC, Regen The Body and Regenerations Body Company LLC have no affiliation with any manufacturer/desigher mentioned. Name trademarks and copyrights are properties of their respective manufacturers and/or designers. The interpretations of these kinds of fragrances were produced by means of chemical analysis and reproduction. The only purpose and goal of these descriptions on our website is to provide the customer with an idea of the fragrance character, certainly not to mislead, confuse the customer of infringe on the manufacturer's/designer's name and valuable trademark.
We don't represent our products to be from the original designer brands nor do we represent them to be the exact opies and therefore we do not violate any copyright/trademark laws. Also, let it be known that this website has no affiliation either and is not associated or sponsored by any any of these trademark owners. Any referalls to branded and trademarked names are made purely for comparison purposes only. We basically ask the consumer to evaluate the cost, style, fragrance character, ingredients and quality of the designer brand products.
PLEASE NOTE: ALL SALES ARE FINAL. WE HAVE A NO REFUND OR EXCHANGE POLICY.
WE ALWAYS SUGGEST ORDERING SAMPLES TO EXPERIENCE A FRAGRANCE BEFORE PURCHASING ANY SIZE.
FAQs
Q: What are your business hours?
A: Tuesday through Friday 10:00am-5:00pm EST. Closed on Thanksgiving Day and the day after, Christmas Eve and Christmas Day, New Year's Eve and New Year's Day. (Hours are subject to change, please check periodically for holiday hours).
All orders are received by phone or online and must be pre-paid before they are fulfilled. They pay at pickup option will be completed with a payment link emailed to the customer for payment to be rendered. The retail lobby area is tentatively scheduled to be available June 21, 2004 where orders can be taken onsite and front door pickup availability.
Q: How can I place an order?
A: Orders are received online at www.regenwholesale.com. It is here where you place retail and wholesale orders for Regenerations Wholesale, Regen Retail, Kronic Killer Wholesale and Kronic Killer Retail. Just access the button at the top of the page according to what products and options you are wanting to purchase.
Q: What are the requirments for placing an order?
A: All Regenerations Wholesale orders currently must be a minimum of $150.00 before shipping costs and taxes are applied. If an order does not meet the minimum requirement we will try to contact via phone and/or email once to advise that additional items must be added to the original order. We ask for an immediate response to provide the best customer service. Once items are added the order will be will be updated, additional payment must be received for the difference of the order (including the difference of shipping if applicable) and the order will then be placed in fulfillment status. All status updates will be sent via email and all orders requesting shipout will have the tracking information emailed. ONCE A PAYMENT HAS BEEN RECEIVED THERE CAN BE NO CHANGES MADE TO AN ORDER.* If an item was omitted from the order a new order must be placed that meets the minimum requirement.
Kronic Killer Wholesale orders must include a minimum request of a 50 ct Package. If you have any questions or concerns regarding your order after it is received, please send them to sales@kronickiller.com.
Retail purchases do not require a minimum purchase amount.
All sales are final with no refund or exchanges.
Q: Where do I pick up my order?
A: The address for pickup is 2501 Park Central Blvd Decatur, GA 30035. Larger orders are to enter parking lot, go thru the black gate and come to the rear bay door directly on your left. Smaller retail orders will have pick up available soon in the front retail area.
Q: How do I request a refund if I made an error in placing my order?
A: We do not issue refunds. ALL SALES ARE FINAL. INCLUDING DISCONTINUED/ CLEARANCE ITEMS WHICH ARE FINAL SALE AND CANNOT BE EXCHANGED OR REFUNDED.
Q: How long does it take to process an order?
A: We process orders based on receipt. Typically, orders are processed within 72 business hours, based on item availability. Any order placed after 1pm on Friday may not begin to be processed until the following Tuesday during regular business hours 10:00am-5:00pm EST. Items that are noted to be fulfilled on a future date due to being in production will receive a follow-up email. Orders that are shipped will have an email confirmation sent of all tracking information. An email is sent when your order is ready for pick-up at 2501 Park Central Blvd Decatur, GA 30035. Items noted for a future date of fulfillment, will have status updates sent via email. Pre-ordered items are given a target date for fulfillment but may be delayed based on production.
Q: Why must I sign for my order when I have a pick-up before leaving the retail floor or bay area?
A: A signature is required as verification and agreement of all order contents and conditions are satisfactory before leaving the building. When you sign off on your order you are stating that the order is correct, and you agree to the condition of every fragrance and item in the order.
Q: What is the process if I received the wrong item or a damaged item in a shipment?
A: Any defective items must be submitted/reported within 7 days from the date received. Any orders missing items or containing an incorrect item must be reported immediately. We ask that you provide clear and detailed pictures showing all contents and fragrances in your order and send the pictures via email to be placed on the record of your account. Please email to admin@regenwholesale.com for wholesale orders and sales@kronickiller for any Kronic Killler. THE EMAIL MUST BE TITLED: REPORTED DAMAGE FOR ORDER #____ or REPORTED MISSING OR INCORRECT ITEM FOR ORDER # _____. All requests are processed within 48 business hours of date received (during operating days of business), any requests received after 2pm will not be processed until the following business day. ALL ITEMS ARE FINAL SALE. We believe in great customer service and will receive information of any concern or issue.
Q: Why is a convenience fee being applied to my order ?
A: There is a convenience fee for all credit/debit card payments for orders. If you prefer to not have this fee applied to your payment a bank/wire transfer is available or payment can be received via zelle using the following QRC codes:
Why accept the following forms of payment:
Q: Why may my shipping rate be different than what is originally quoted when my original order was placed?
A: All carriers have increased their shipping rates due to the increase in the price of fuel. Our current system is being updated to reflect these changes. All shipping quotes are estimates. Final shipping costs are calculated when the order is fulfilled and prepared for shipment. Additional costs may be required for orders with items that are heavy or if multiple boxes are needed for shipment. Therefore, when the order is weighed the exact shipping rate may not reflect the carrier's original quoted rate. The carrier used for items being shipped Is UPS. *THIS ONLY APPLIES TO ORDERS THAT WILL BE SHIPPED OUT, NOT ORDERS SET FOR PICKUP.
Q: How do I submit my information to qualify for Sales Tax Exemption?
A: Email your Sales Tax Certificate to info@regenwholesale.com. Once your document is received, reviewed and approved your account status will be updated within 24 hours on the next business day (according to our business hours).
Q: Are your oils premium grade?
A: Yes, all our essential, body and air freshener / burning oils are premium grade oils- which means they have not been cut or diluted with any substance.
Regular oils are infused with our carrier blend.
Q: If I miss picking up my order during business hours, can my order be placed outside of the building?
A: No. Items currently can only be picked up in the shipping/receiving area at the Rear Bay Door at 2501 Park Central Blvd Decatur, GA 30035 during regular business hours. When the retail area is open retail orders can be picked in that area.
Q: Why am I being asked to pick up my order from the bay area of the distribution center?
A: Our valued customers who are getting their pickup orders fulfilled are asked to receive your order in our VIP area located in the back of the distribution center.
Q: What is the process/procedure for items that are pre-ordered?
A: All pre-order items are fulfilled once the pre-ordered item has completed production. All orders are processed in the order in which they were received. We continuously make every effort to keep our site as accurate as possible